Terms and Conditions
1. Acceptance of These Terms
These Terms and Conditions (“Terms”) govern your use of the website dluxwindowcoverings.com and any related services, forms, chat, and messaging programs operated by DLUX Window Coverings (“DLUX,” “we,” “us,” or “our”).
By accessing our website, submitting a form, using our chat, or opting in to our text messaging program, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use our website or services.
Purchases of products and installation services are governed by the separate written quote, order, or contract you sign with us. Where those documents conflict with these Terms, the signed document controls for that transaction.
2. Who We Are
DLUX Window Coverings is a Hunter Douglas Gallery dealer serving Northern Nevada and the Truckee–Tahoe area, with showrooms in Truckee, California and Reno and Sparks, Nevada. Contact details for each showroom appear in Section 18.
3. Eligibility
You must be at least 18 years old and legally able to enter into a contract to use our website, request a quote, or opt in to our messaging program. If you opt in to text messages, you confirm that you are the account holder for the mobile number you provide or that you have the account holder’s permission.
4. Permitted Use of the Website
You may use our website for lawful purposes related to learning about and purchasing our products and services. You agree not to:
- Use the site in violation of any law or regulation
- Submit false, misleading, or fraudulent information
- Submit another person’s contact information or mobile number without their permission
- Attempt to gain unauthorized access to our systems or data
- Introduce viruses, malware, or other harmful code
- Scrape, harvest, or systematically extract content or data from the site
- Interfere with the operation of the site or with other users’ access to it
- Use the site to send unsolicited commercial communications
We may suspend or terminate your access to the site at any time for any reason, including violation of these Terms.
5. Intellectual Property
All content on our website — including text, photographs, graphics, layouts, logos, and the DLUX name and marks — is owned by DLUX or its licensors and is protected by copyright, trademark, and other laws. You may view, download, and print pages for your own non-commercial use in evaluating our products and services. Any other use, including reproduction, modification, distribution, or republication, requires our prior written permission.
Hunter Douglas and other manufacturer names, product names, logos, and imagery are the property of their respective owners and are used on our website under the terms of our dealer relationships or with permission. Nothing on our website grants you any right to use those marks.
If you believe content on our website infringes your copyright, contact us at the address in Section 18 with a description of the work, the location of the material, and your contact information.
6. Product Information, Colors, and Samples
We make reasonable efforts to describe our products accurately, but:
- Color and texture representations on screen are approximate. Monitors, phones, and browsers render color differently, and fabric dye lots vary. We strongly recommend viewing physical samples in one of our showrooms or requesting samples before ordering.
- Product specifications, features, and availability are set by the manufacturer and may change without notice.
- Product images may show optional features, upgrades, or configurations that are not included in the base product or in the price quoted.
- Custom window coverings are manufactured to the measurements confirmed at the time of order. Where DLUX performs the measurement, we stand behind that measurement. Where you supply the measurement, you are responsible for its accuracy.
Nothing on our website constitutes an offer to sell at a particular price. Prices, promotions, and availability are subject to change and to confirmation in a written quote.
7. Quotes, Consultations, and Appointments
- Requesting a quote or consultation through our website is a request for contact, not an order, and does not create a binding agreement.
- Written quotes are valid for the period stated on the quote. If no period is stated, quotes are valid for 30 days.
- Quotes are subject to on-site verification of measurements and installation conditions.
- Custom orders generally require a deposit and, once placed with the manufacturer, are non-cancellable and non-refundable except as required by law or as stated in your signed order.
- We ask for reasonable notice to reschedule or cancel a scheduled consultation, measurement, or installation appointment. Fees for missed appointments, if any, will be disclosed in your quote or order.
8. Text Messaging (SMS/MMS) Program Terms
These terms apply to the DLUX Window Coverings text messaging program.
Program description. DLUX sends text messages relating to appointment scheduling, confirmations and reminders, quote and order status, installation coordination, replies to your questions, and — where you have separately consented — promotional offers and sales information.
How you opt in. You may opt in by:
- Checking the consent box on a form on our website and submitting your mobile number
- Providing your mobile number and consent verbally or in writing at one of our showrooms or during an appointment
- Sending a text message to one of our published numbers or through our website chat
Consent is not a condition of purchase. You are not required to agree to receive text messages in order to buy any product or service from us.
Message frequency. Message frequency varies based on your interaction with us and the status of your project.
Cost. Message and data rates may apply. Text messages are sent through your mobile carrier and charges are governed by your plan. Contact your carrier for details about your plan.
How to opt out. Reply STOP to any message from us to cancel at any time. You will receive a single confirmation message and no further messages unless you opt back in. You may also opt out by contacting us using the details in Section 18.
How to get help. Reply HELP to any message from us, or contact us at (775) 800-1332 or reno@dluxwc.com.
Supported carriers. Our messaging program is supported by major U.S. carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, and their affiliates, as well as many smaller and regional carriers. Carrier support may change without notice.
Carrier liability. Carriers are not liable for delayed or undelivered messages. We are not responsible for messages that are not delivered due to carrier issues, device settings, number changes, or service interruptions.
Number changes. You agree to notify us if you change or give up the mobile number you provided, so that we do not send messages to a person who has not consented.
Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service and messaging platform providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for full details.
9. Email Communications
By providing your email address, you agree that we may email you about your inquiry, quote, order, appointment, and warranty. If you consent to marketing emails, you may unsubscribe at any time using the link in any marketing email. Transactional emails about an active quote, order, or appointment will continue regardless.
10. Website Chat
Our website may offer a chat feature operated by a third-party provider. Conversations may be recorded and stored, may be answered by an automated system, and may be continued by text message to a mobile number you provide. Do not submit sensitive information — such as financial account numbers or government identification numbers — through chat.
11. Promotions and Manufacturer Rebates
Promotions, sales, and manufacturer rebate offers advertised on our website:
- Are valid only for the dates and at the locations stated
- Apply only to qualifying products and minimum quantities as specified by the offer or by the manufacturer
- Cannot be combined with other offers unless expressly stated
- Are subject to the full terms published by the manufacturer, which control in the event of any conflict
- May be modified, extended, or withdrawn at any time
- Require that rebate forms be submitted within the manufacturer’s deadline; rebates are issued by the manufacturer, not by DLUX, and DLUX is not responsible for rebate denials or delays
12. Reviews, Photos, and Submissions
If you submit a review, photograph, testimonial, or other content to us or about us, you grant DLUX a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in our marketing, on our website, and on our social media, with attribution by first name and city unless you tell us otherwise. You confirm that you own or have permission to submit the content and that it does not infringe anyone’s rights. We may decline to publish, or may remove, any submission at our discretion.
We do not offer compensation in exchange for reviews and we do not alter the substance of reviews.
13. Third-Party Links and Services
Our website links to and embeds third-party services, including Google Maps, YouTube, social media platforms, review sites, and manufacturer websites. We do not control these services and are not responsible for their content, availability, accuracy, or practices. Links do not imply endorsement.
14. Disclaimers
Our website and its content are provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permitted by law, DLUX disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, with respect to the website and its content.
We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that content — including product descriptions, specifications, pricing, promotions, showroom hours, and addresses — is complete, current, or accurate.
Nothing in this section limits or disclaims any warranty that applies to products or installation services you purchase from us. Those warranties are set out in your written order, in the applicable manufacturer’s warranty, and in any workmanship warranty we provide, and are unaffected by these Terms. Statutory warranty rights that cannot be waived under Nevada or California law are not waived.
15. Limitation of Liability
To the fullest extent permitted by law, DLUX and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to your use of our website, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability arising out of or relating to your use of the website will not exceed one hundred dollars ($100). This cap applies to website use only and does not apply to claims arising from products or services you purchase from us, which are governed by your written order and applicable law.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.
16. Indemnification
You agree to indemnify and hold harmless DLUX and its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising out of your violation of these Terms, your misuse of our website, or your submission of another person’s information — including a mobile number — without that person’s permission.
17. Governing Law, Dispute Resolution, and General Provisions
Informal resolution first. If you have a concern, please contact us using the details in Section 18. Most issues can be resolved quickly and directly. You agree to give us at least 30 days to resolve a dispute informally before starting formal proceedings.
Governing law. These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws rules, except that transactions for products installed at a California property are additionally subject to any mandatory consumer protections of California law.
Venue. Subject to the paragraph above, you and DLUX agree that any dispute not resolved informally will be brought exclusively in the state or federal courts located in Washoe County, Nevada, and you consent to the jurisdiction of those courts. Either party may bring a qualifying claim in small claims court.
Severability. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and DLUX regarding your use of our website, and supersede any prior understandings on that subject.
Changes to these Terms. We may update these Terms at any time. When we do, we will revise the “Last Updated” date above. Your continued use of our website after changes take effect constitutes acceptance. If you do not agree to the updated Terms, stop using the website and reply STOP to opt out of messaging.
18. Contact Us
DLUX Window Coverings
770 S Meadows Pkwy #112
Reno, NV 89521
Phone: (775) 800-1332
Email: reno@dluxwc.com
Our Showrooms
Truckee
10001 Soaring Way Ste 120, Truckee, CA 96161
(530) 550-0183 · truckee@dluxwc.com
Keystone
925 W 5th St Ste 115, Reno, NV 89503
(775) 622-0964 · keystone@dluxwc.com
South Reno
770 S Meadows Pkwy #112, Reno, NV 89521
(775) 800-1332 · reno@dluxwc.com
Sparks
5342 Sparks Blvd Ste 106, Sparks, NV 89436
(775) 622-1778 · sparks@dluxwc.com