WHAT IS DLUX WINDOW COVERINGS DOING TO KEEP STAFF SAFE?
We are a small, family-owned business with a total of 5 employees between 2 stores. Our response to COVID-19 is based on suggested CDC and WHO protocols we believe are prudent and sensible for our company. First and foremost, we actively practice social distancing, disinfect office equipment and surfaces, displays, sample books, swatches and surfaces after each use, wash hands several times per day and keep a minimum distance of 6’ from each other. We encourage our staff and contracted installers to stay home if they are sick and/or have been in contact with someone they know is sick. We have PTO in place for our staff to financial support these decisions.
WHAT IS THE CURRENT QUOTING PROCESS?
Gallery Showrooms are currently closed to the public. The construction sector continues to build and remodel homes however, and the public still requires window coverings for privacy, energy efficiency and overall home satisfaction. Our staff is answering and returning voicemails during normal business hours and responding to email and website leads. We are completing VIRTUAL SHOWROOM APPOINTMENTS & ESTIMATES utilizing customer measurements, photographs, video consults from showroom (FaceTime, What’s App, Line or Skype) and providing complimentary memo samples of considered materials that are mailed to your home. Please email our staff for more details to get your project initiated.
HOW ARE SALES, INSTALLATION & SERVICE COMPLETED?
FULL SERVICE OPTION
Once an estimate has been accepted, we schedule a brief appointment at the home to complete a certified measure to get your order placed. Professional installation is completed by one of our Hunter Douglas Certified Installers once product is received. These two appointments are completed with COVID-19 precautionary considerations; hand washing and sanitizing before arrival, minimal touching of customer’s surfaces, drop cloth utilization to store personal items and tools on, use of booties inside home and personal use of N95 masks upon request. Typically there will never be more than one additional person in your home. We request you keep a minimum of 6’ distance at these appointments.
SELF SERVICE OPTION
Self-measure and self-installation are an option for most products.